DVD Valet Support
Need help with DVD Valet? Start with the options below.
Contact
- Email (preferred): TixPy@pinataro.com
- Response type: General product support, sign-in questions, barcode scanning issues, and account/data requests
Account & Data Deletion Requests
- Email TixPy@pinataro.com with subject DVD Valet Account Deletion Request
- Include the account email address and any organization/location identifiers needed to identify your records
- We will confirm receipt and process the request using the details you provide
Quick Checks
- App Version: Confirm you are using the latest build available to you
- Camera Access: If scanning is not working, enable camera permission for DVD Valet in iPhone Settings
- Library Refresh: If a scan does not appear right away, open the Library tab and tap Refresh
Common Topics
- Login & Accounts: Use the sign-in screen to access the app. If you cannot sign in, contact support and include the email address you are trying to use.
- Scanning UPCs: Use the Scan tab to capture DVD UPCs in batches. If the camera view is open but codes do not save, try tapping Reset and scanning again.
- Library Queue: The Library tab shows queued UPCs saved on the device. If the list looks stale, tap Refresh to reload it.
- Camera Permission: DVD Valet requests camera access only when you choose to scan. You can re-enable it later in device settings if you denied it previously.
Resources